Short message: Khela BD takes your privacy seriously. We never sell your data, never share it without your consent, and handle every piece of information with care.
Khela BD (hereinafter "we", "the Platform") is a Bangladesh-based online Sports Betting and gaming platform. This Privacy Policy ("Policy") explains how Khela BD collects, uses, stores, and protects your personal information.
This policy applies to the following:
- All individuals who visit the Khela BD website (khelabd.im).
- Registered members who have created an account.
- Mobile application users (where applicable).
- Anyone who contacts our support team.
By using Khela BD or creating an account, you are considered to have read and accepted this Privacy Policy. If you do not agree, please refrain from using the platform.
This Privacy Policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards.
Khela BD may collect two types of information from you: (a) information you provide directly, and (b) information collected automatically while you use the platform.
| Data Type | Example | Collection Method |
|---|---|---|
| Personal Identification | Name, date of birth, gender, national ID number | Registration Form / KYC |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Deposit/Withdrawal Process |
| Technical Data | IP address, device type, browser, OS | Automatic (cookies/logs) |
| Behavioural Data | Betting history, favourite games, login times | Platform Usage |
| Communication Records | Live chat messages, email | Support Contact |
We never collect your full payment card number or bank account password. Never share your mobile banking PIN with Khela BD.
Warning: No Khela BD representative will ever ask for your password, PIN, or OTP over the phone or via chat. Any such request is fraudulent.
Khela BD uses your information only for specific, legitimate purposes. We never use data beyond what is necessary. Our core purposes are:
- Account Management: Managing registration, login, password recovery, and secure account access.
- KYC Verification: Verifying age (18+) and identity, and preventing money laundering.
- Payment Processing: Processing deposits and completing withdrawals.
- Customer Support: Addressing your questions and resolving complaints.
- Security Monitoring: Detecting fraud, account hacking, and suspicious activity.
- Responsible Gaming: Identifying problematic betting behavior and providing appropriate support.
- Promotional Communications: Sending bonus and offer notifications with your consent.
- Legal Obligation: Meeting the requirements of government regulatory authorities.
We never sell your data to advertisers or third parties. Every use of your information has a clear and legitimate purpose.
Khela BD uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring account security | Deleted at end of session |
| Performance Cookies | Monitoring page load speed, identifying errors | 30 days |
| Preference Cookies | Remembering language settings and layout preferences | 1 Year |
| Analytics Cookies | User behavior analysis, service improvement | 90 days |
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.
Khela BD uses industry-leading technology and practices to protect your data. Our security layers include:
- SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): Add an extra layer of security to your account.
- Firewall & DDoS Protection: Round-the-clock protection against unauthorized access.
- Regular Security Audits: Third-party security experts conduct regular audits of our systems.
- Limited Access: Staff can only access data that is necessary for their own role.
In the event of a data breach, Khela BD will notify affected members within 72 hours and take all necessary protective measures.
Your account security is partly in your own hands. Use a strong password and never share it with anyone.
Khela BD does not retain your personal data longer than necessary. Retention periods vary depending on the type of information:
- Active Account Data: Retained for the duration of the active account.
- Transaction Records: Up to 5 years, in compliance with Bangladesh's financial regulations.
- KYC Documents: Up to 5 years after account closure.
- Communication Records: Up to 2 years.
- Cookie Data: Varies by cookie type (30 days to 1 year).
- Log Files: 90 days.
Once the retention period expires, data is securely deleted or anonymized. Certain information may need to be retained longer due to legal obligations.
As a Khela BD member, you have important rights over your personal data:
Right to Access
You can request to see what personal data we hold about you. Email our support team and we will respond within 30 days.
Right to Rectification
If any of your details are incorrect, you can request a correction. Many details can be updated directly from your account settings.
Right to Erasure
After closing your account, you can request deletion of any data we hold beyond what is legally required.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
Right to Opt Out of Marketing Communications
You can opt out of promotional emails or SMS at any time.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
To exercise these rights support@khelabd.imemail us or reach out via live chat.
Khela BD is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
- Date of birth is verified at the time of registration.
- Age verification is mandatory as part of the KYC process.
- If a user is identified as being under 18, their account will be closed immediately.
If you believe a minor is using our platform, please support@khelabd.imto let us know.
Khela BD is firmly committed to protecting children and young people online. Parents are encouraged to monitor their children's device and internet usage.
The Khela BD platform may integrate certain third-party services, such as payment gateways or analytics tools. In such cases:
- Third parties may have their own privacy policies.
- Khela BD is not responsible for how third parties use your data.
- All third-party service providers are required to comply with our data protection standards.
- Only the minimum information necessary to provide the service is shared with third parties.
When completing a payment on our platform, you will be subject to the terms of service and privacy policy of the respective payment provider (bKash, Nagad, Rocket).
Khela BD reserves the right to update this Privacy Policy as needed. In the event of any changes:
- A new version will be published on this page and the "Last Updated" date will be revised accordingly.
- Registered members will be notified by email of any significant changes.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
We recommend visiting this page regularly to stay up to date with any policy changes.
For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:
- Email: support@khelabd.im
- Live Chat: Click the chat button in the bottom-right corner of the website
- Help Center: help-center Go to Page
Our support team is available 24/7, ready to assist you in Bengali.